Shepherd Heating & Air Privacy Policy

Shepherd Heating & Air (“we,” “us,” or “our”) operates this website to provide information about our HVAC services and to help customers schedule service. This privacy policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

Information we collect

When you use our website, we may collect the following types of information:

• Contact and service request information — such as your name, email address, phone number, property address, and message when you submit a contact form or request a service appointment.
• Technical and usage information — such as your IP address, browser type, device information, pages visited, and how you interact with our site. This information may be collected through cookies and similar technologies when you consent to optional analytics and advertising cookies.

We do not collect payment card information through this website. Service billing and payment, if applicable, are handled separately outside of our online contact forms.

How we collect information

We collect information when you:

• Submit a contact form on our homepage, contact page, or other site pages
• Call us at 469-364-1832 (call details are not stored by this website)
• Browse our website and interact with optional cookies you have accepted

Our contact forms use Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA is operated by Google and may collect certain technical information in accordance with Google’s Privacy Policy and Terms of Service.

How we use your information

We use the information we collect to:

• Respond to service inquiries and schedule HVAC appointments
• Communicate with you about your request, including follow-up by phone or email
• Improve our website and understand how visitors use our site (when analytics cookies are accepted)
• Measure the effectiveness of our advertising (when advertising cookies are accepted)
• Protect our website from spam, fraud, and abuse

How we protect your information

We take reasonable measures to protect personal information submitted through our website. Contact form submissions are transmitted over encrypted connections (SSL/TLS) where supported. Access to submitted information is limited to personnel who need it to respond to customer inquiries and provide HVAC services.

Cookies and similar technologies

We use cookies and similar technologies for essential site operation and, with your consent, for analytics, advertising, and enhanced functionality. Optional cookies are not placed until you make a choice through our cookie consent banner.

Depending on your preferences, third parties may set cookies or process data for:

• Analytics — Google Analytics helps us understand site traffic and usage (e.g., pages visited, visit duration).
• Advertising — Meta (Facebook/Instagram) Pixel helps us measure ad performance and reach relevant audiences.
• Functionality — Embedded content such as YouTube, Vimeo, or Google Maps may set cookies when you choose to load that content.

You can accept or reject optional cookie categories when you first visit our site, and you may change your preferences at any time using Cookie Settings in our site footer. You can also control cookies through your browser settings; disabling cookies may affect certain site features.

Third-party disclosure

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website and business, including:

• Google (Analytics, reCAPTCHA, and embedded maps or video content)
• Meta (advertising measurement via Meta Pixel)
• Our website hosting and technology providers

These providers process data on our behalf and in accordance with their own privacy policies. We may also disclose information when required by law or to protect our rights, customers, or the public.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your choices and rights

You may:

• Manage cookie preferences via Cookie Settings
• Opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
• Control Meta advertising preferences through Facebook Ad Settings
• Request access to, correction of, or deletion of personal information you have submitted by contacting us

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA, we agree that users can visit our site anonymously before submitting personal information. Our Privacy Policy link is available in the site footer on every page. We will post any changes to this policy on this page.

Children’s privacy

Our website and HVAC services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can remove it.

Changes to this policy

We may update this privacy policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contacting us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Shepherd Heating & Air
Lic# TACLB140874R
Phone: 469-364-1832
Contact form

Last updated: July 2, 2026